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Quality Control key statistical metrics are
generated by the internal Quality Improvement Team (QIT).
Statistical metrics include the External Defect Rate (customer
reported manufacturing issues) and the Internal Defect Rate
(quality control reported manufacturing issues). The Quality
Improvement Team is an internal organization that is responsible
for improving quality across the company. It is comprised of
various departmental personnel on a rotating basis.
Quality Improvement Team Key Statistical
Metrics
PUBLISHED 06-OCT-2008 1:20PM EST
DEFECT RATE (EXTERNAL)
SIX MONTH ROLLING WINDOW AS A PERCENTAGE OF
SALES VOLUME
DEFECT RATE (INTERNAL)
SIX MONTH ROLLING WINDOW AS A PERCENTAGE OF
COMPONENT VOLUME
The Quality Improvement Team publishes key statistical metrics
on this page on a monthly basis for the benefit of our customers.
Please contact us directly for more information on our Quality
Improvement Team, our key statistical metrics or to recommend the
generation of additional metrics.
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